CANCELLATION POLICY

• Please be aware that we are unable to cancel orders with less than 1 days/24 hours notice from the delivery date in case of customized cakes
• For other products cancellation is allowed until order acceptance
• Dangee Dums reserves the sole right to cancel your order in the following circumstance:
  • In the event of the designated address falls outside the delivery zone offered by us;
  • Failure to contact you by phone or email at the time of confirming the order booking;
  • Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
  • Unavailability of all the items ordered by you at the time of booking the order.
• In case of cancellations for the reasons attributable to Dangee Dums or its outlet and its delivery partners, Dangee Dums shall not charge you any cancellation fee.
• However, in the unlikely event of an item on your order being unavailable, we may contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

REFUND POLICY

• Due to the handcrafted nature of our products, we are unable to provide exchanges for custom orders
• For customized orders, refunds against cancellation will not be accepted with less than 1 days/24 hours notice from the delivery date
• Once you or a designated party has picked up an order and signed for it, it is considered "accepted" –we will ask to make sure that everything is correct such as the design, spelling, etc.
• Once “accepted”, the responsibility for the product is transferred to the customer and the order is not eligible for any refunds
• Refunds requested due to minimalistic and cosmetic change such as decorating style, writing, color shade, or general design will not be accepted
• After signing for your cake. In some instances, you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for
• In the case of customer pick-ups, the responsibility of the product is transferred to the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
• You may qualify for a refund if the product is brought back to our store and the quality of the cake flavor or texture is determined to not meet our standards as per our Quality Control team.
• The acceptance of the order is subject to the availability of products, delivery areas and time. The order may or may not be accepted. The order might be canceled after assessing the circumstances and communicated to the customer. In such a case, the amount paid by the customer is fully refunded to the customer
• Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, the second attempt will not be made and the order will be canceled. No refund will be made in such case
• Apart from the instances mentioned above, we do not give refunds under any other circumstances.
• Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Dangee Dums.
• Please understand that we cannot issue refunds for cakes that have already been eaten.
• Refunds are credited in 7 to 10 working days

NOTE: If we give you a refund, you CANNOT keep the cake.

Refund in cases of cancellations are mentioned in the cancellation policy, kindly refer the same.